• policies
• Privacy
• Rights
• safeguards
• Complaints
• conduct

Code of Conduct

Dr. Mostachfi’s office prides itself on providing a professional environment. To assist in that endeavor, it asks that staff, doctors, and patients follow this Code of Conduct.

Mutual respect

⦁ The clinic respects the time, rights, and privacy of its patients. It requests that patients recognize and respect the time, rights and privacy of both doctors and staff.

On time appointments

⦁ In general, the clinic strives to see patients on time. To help ensure this policy can be true for all patients, patients, staff and doctors are requested to be on time and ready for appointments.

Harassment Free Environment

⦁ The clinic provides a harassment free environment for its patients and staff. Absolutely no behavior considered harassment will be tolerated in the clinic by anyone. This includes, but is not limited to, offensive jokes, signs, words, cartoons, pictures, posters, email, jokes or statements, pranks, intimidation, physical assaults or contact, violence, or sexual assault.

Missed Appointment Fees

⦁ The clinic requires 24 hours advance notice for appointment cancellations. However, we will not bill you for missed appointments. If appointments are repeatedly missed without proper explanation, further appointments will not be given. You will be referred to another Ear Nose and Throat physician.